Are You a Student Looking for Help with Canvas?

Getting Help with Canvas

  1. Canvas Student Guides: Provide step-by-step instructions for using all available Canvas features. A link to the complete list of Guides is available under the CANVAS HELP option on the navigation bar to the far left in Canvas and at the following URL: https://community.canvaslms.com/docs/DOC-10701-canvas-student-guide-table-of-contents

  2. Canvas Student Tour: The Canvas Student Tour is a self-paced course which contains a series of short videos designed to help students learn how to use Canvas. Videos can be viewed in any order. You may automatically enroll in the Canvas Student Tour course by clicking on the following URL: https://shu.instructure.com/enroll/33GNJD

  3. Canvas Support Hotline (Students): Available 24/7, this toll-free number may be used to speak with a Canvas support technician when you have a question or issue when using a Canvas feature: +1-855-275-9001

  4. Chat with Canvas Support (Students): Available 24/7, this free chat tool may be used to speak with a Canvas support technician when you have a question or issue when using a Canvas feature. You will receive a transcript of the chat via email after it ends.

  5. SHU Solution Center: SImply submit a Support ticket through MYSHU for assistance with any Canvas issues or questions. A Seton Hil support technician will be in touch as needed to troubleshoot the issue.